At DaamSky Flow, we take pride in delivering high-quality products that blend modern design, functionality, and long-lasting performance. Our commitment to quality ensures that every item you purchase from us is crafted to meet the highest standards. We offer a product warranty to provide you peace of mind and satisfaction with your purchase.

1. Warranty Coverage

All DaamSky Flow products are backed by a standard 6-month limited warranty from the date of purchase, unless stated otherwise on the product page.

This warranty covers:

  • Manufacturing defects in materials and workmanship.
  • Structural issues under normal, intended usage.
  • Performance issues that occur despite proper handling and care.

If a qualifying issue arises within the warranty period, we will offer a repair, replacement, or refund, depending on the nature of the defect and product availability.

2. What is Not Covered

The following are not covered under our warranty:

  • Damage due to misuse, abuse, or neglect.
  • Improper assembly, installation, or maintenance.
  • Normal wear and tear, fading, or cosmetic blemishes.
  • Weather-related damage such as rust or mildew.
  • Damage from commercial, industrial, or non-residential use (unless otherwise stated).
  • Modifications or repairs performed by unauthorized individuals.
  • Accidental damage (e.g., drops, spills, fire, or impact).

3. How to Make a Warranty Claim

To initiate a warranty claim:

  1. Contact us via email at support@daamskyflow.website.
  2. Provide your order number, proof of purchase, and a detailed description of the issue.
  3. Include clear photos or videos showing the defect or damage.
  4. Our customer service team will evaluate your claim and guide you through the next steps—whether it’s a product replacement, repair, or refund.

Please allow up to 5 business days for claim processing.

4. Limitations of Warranty

  • The warranty is non-transferable and only applies to the original purchaser.
  • This policy does not cover indirect, incidental, or consequential damages.
  • Any warranty resolution (replacement or repair) does not extend the original warranty period.

5. Customer Responsibility

To keep your warranty valid, we recommend:

  • Following the care and maintenance instructions provided with the product.
  • Using the product only for its intended purpose.
  • Protecting products from harsh elements when used outdoors.

6. Contact Information

If you have any questions about our warranty or need assistance with a product, feel free to contact us:

DaamSky Flow
Address: 315 E 93rd St, New York, NY 10128, USA
Email: support@daamskyflow.website
Phone: +1 518 418 9914