At DaamSky Flow, we are committed to providing our customers with high-quality products and a smooth shopping experience. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in the same condition you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase or receipt is required.

Non-Returnable Items:

  • Gift cards
  • Downloadable or digital products
  • Items marked as “Final Sale” or “Non-Returnable”

2. How to Initiate a Return

To start a return, please contact our Customer Support Team via:

📧 Email: support@daamskyflow.website
📞 Phone: +1 518 418 9914

Include your order number, item(s) you wish to return, and the reason for return. Once your request is reviewed, you’ll receive instructions on how to proceed.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: You will be automatically refunded to your original method of payment within 5–10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., item not in original condition, damaged, or missing parts).
  • Rejected Refunds: If the return does not meet our policy criteria, it may be sent back to you without a refund.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was shipped. If you need to exchange an item, contact us at support@daamskyflow.website with your order number and details.

5. Return Shipping

Unless the return is due to an error on our part (e.g., wrong item, defective product), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before your refund is officially posted.
  3. Contact your bank—there is often some processing time.

If you’ve done all of this and still have not received your refund, please contact us.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will resolve the issue by offering a replacement, refund, or alternative solution.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, don’t hesitate to get in touch with us:

Address: 315 E 93rd St, New York, NY 10128, USA
Email: support@daamskyflow.website
Phone: +1 518 418 9914

Thank you for shopping with DaamSky Flow. We appreciate your trust in our brand and look forward to serving you again.